Your order will contain only a fresh supplies of products. We do not have our products sitting on a shelf waiting for your to place your order. We wait for you to tell us what you want us to make special for you! We ship your products as quickly as we can get them made.
It usually take about a day or sometimes two to get your order processed. Once we have your order in process it will usually take 1-2 business days to make your products. Once your product is made and ready it will get placed into shipping processing. This will usually take a one to two business days. So....your order should ship out to you in approximately 5+ business days. Holiday & Peak season times will take longer. We try to get your order into a USPS Flat Rate box to save money on shipping. USPS has raised their box rates a tremendous amount so the Flat Rate box at $8.95 is definitely the cheapest method. Regular Priority Boxes that used to cost $5.95 are now costing $11.50 to ship - it's just crazy!
We occasionally have 'backorders' on our bath products. This does not happen very often, unless we have someone who places a large order and cleans us out of supplies. Should this occur, it usually take approx. 6 days for us to receive our supplies. We will notify you of any backorders and you will be given the option to cancel your order or wait.
Due to the nature of our products, we cannot accept returns! Once the product has left us we cannot resell these products due to the possibility of product tampering. We are certain that this will provide you with added confidence that you are not getting a second hand product. Please make certain of your choices before placing your order! Customer satisfaction is very important to us but we simply cannot accept returns!
